Shipping policy
Last updated: November 1, 2026
Thank you for shopping with Wave Of Colours. This policy explains how we ship your order, what it costs, and what to expect after you buy.
Order Processing
Except as otherwise stated on our website, orders are processed within 1 business day (excluding holidays).
Orders placed before 6 PM on a business day are dispatched the same day. Orders placed after 6 PM, or at weekends or on bank holidays, are normally dispatched the next business day. The Sunday next-day delivery exception below applies when the qualifying delivery option is selected.
Orders are shipped from our partner warehouse in Point 1 Opus 9, Axletree Way, Wednesbury WS10 9QY.
We process orders once payment is confirmed. Some orders may be sent directly from a warehouse in plain, unbranded packaging. This does not change your consumer rights.
Shipping Methods, Costs & Delivery Times
All orders are dispatched with DPD.
- Standard (2 business days): £4.95, free on orders of £50 or more
- Next business day - arrive before 5pm: £8.50
- Next business day - arrive before 12pm: £9.95
Sunday orders: Orders placed on Sunday before 6pm can be delivered the next day (Monday) when you choose a higher-priced next-day delivery option at checkout. This does not apply to standard delivery. The options available for your address are shown at checkout.
Delivery times shown at checkout, or given after ordering, are estimates rather than guarantees. Delays can occur during busy periods, bank holidays, or because of carrier issues.
Order Tracking
Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.
Shipping destinations
We ship to UK customers. Shipping rates and available delivery options are shown at checkout for your address.
UK mainland delivery is our main service. Delivery to remote areas, the Scottish Highlands and Islands, Northern Ireland, the Isle of Man or the Isles of Scilly may have different rates or delivery times and may require us to contact you before dispatch.
If you have a deadline or are unsure whether we deliver to your address, please email contact@waveofcolours.co.uk before ordering.
Address accuracy
Please check your shipping address carefully at checkout, as orders are sent to our warehouse for dispatch straight away and the address cannot be changed afterwards.
Lost, damaged, or delayed packages
If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.
Order changes and returns
Orders are sent for dispatch as soon as they are placed, so orders cannot be cancelled or changed once submitted. If you change your mind, you can return your items after delivery under our refund policy. This does not affect your statutory rights.
Approved refunds are processed within ten days of receiving your return. Please allow your bank or payment provider time to process it.
Questions?
Contact our team at contact@waveofcolours.co.uk or use the contact details in our contact information policy.