Refund policy

Returns at a glance

  • Time limit: returns are accepted within 14 days of delivery.
  • Condition: items must be unworn and unused, with all tags attached and in their original packaging.
  • Before sending anything back: please email returns@waveofcolours.co.uk with your order number.
  • Change of mind: contact us at returns@waveofcolours.co.uk and we will email you a prepaid tracked QR code label, which you take to a Post Office or DPD drop-off point. Show the QR code at the counter and the staff will print the return label for you, so there is no need to print anything at home.The £4.95 prepaid label cost and a 7% restocking fee are deducted from your refund.
  • Wrong, damaged or faulty items: free to return, with no restocking fee and a full refund.
  • Christmas returns: orders placed between 1 and 31 December can be returned within 18 days of delivery.

Returns

We accept returns within 14 days of delivery. Items must be unworn and unused, in their original condition with all tags attached and in their original packaging.

How to start a return

Please email returns@waveofcolours.co.uk with your order number and the items you wish to return before sending anything back. We will reply with instructions on how and where to send your return. Items sent back without contacting us first may not be accepted.

Damaged, faulty or incorrect items

If an item arrives damaged in transit, is faulty, or is not the item you ordered, the return is free. Please email contact@waveofcolours.co.uk promptly with your order number and clear photographs. As the fault is ours, we cover the return postage and refund you in full. No restocking fee applies.

Change of mind

If you have changed your mind, you can return an item within 14 days of delivery under the same conditions: unworn, unused, in original condition with tags attached and in the original packaging. To request a change-of-mind return, please email returns@waveofcolours.co.uk first with your order number, the items you wish to return and your return details. By sending this request you agree to pay the return postage. We will then email you a prepaid tracked QR code label, which you take to a Post Office or DPD drop-off point. The £4.95 prepaid label cost and a 7% restocking fee are deducted from your refund. Please use this label to send your return and keep your drop-off receipt until your refund is processed. The restocking fee applies only to change-of-mind returns.

Christmas returns: orders placed between 1 and 31 December can be returned within 18 days of delivery.

Exchanges

To exchange an item for a different size or colour, please return the original item as described above and place a new order for the item you would like.

Refunds

Once we have received and inspected your return, we will let you know whether your refund has been approved. Approved refunds are made to your original payment method. Please allow your bank or payment provider time to process it. Our processing takes up to ten days after receiving the return.

Hygiene items

For hygiene reasons, underwear and other intimate items cannot be returned if worn or if the hygiene seal has been removed, unless the item is faulty.

This policy does not affect your statutory rights.